Assistance

We are here for you.

Do you have a question about an order, a product, or a shipment? Our team is available to help you every step of the way with your purchase.

How we can help you:

📦 Order info — Check the status of your shipment or change delivery details before the package is dispatched.

💬 Product questions — Write to us for advice on sizes, use, or technical specifications.

🔄 Returns and refunds — We will guide you step-by-step if something doesn't go as planned.

💳 Secure payments — Pay as you prefer: with credit/debit card or in convenient installments with Klarna.

Contact us:
📧 Email: theauradress@hotmail.com
💬 Chat: available Monday to Friday, 9:00 AM–6:00 PM
⏱️ Average response time: within 24 hours

Your well-being comes first — even when it comes to support.