Returns and Refunds
Not what you expected?
You can request a return within 14 days of your order's delivery.
The item must be returned in the same condition as received: unworn, unwashed, free from odors or stains, and complete with its original packaging.
How to request a return
1. Contact us
Send an email to theauradress@hotmail.com indicating:
- Order number
- Full name
- Reason for return
2. Await confirmation
Our team will send you all instructions to proceed with the return.
3. Ship the product
The package must be shipped within 14 days of our confirmation.
4. Receipt and verification
After checking the product, we will proceed with the refund according to the methods indicated below.
Return conditions
To accept the return, the item must be returned in the same condition as it was delivered.
The return cannot be accepted if the product:
- has been worn or used;
- has makeup, deodorant, perfume, or other stains;
- has odors, signs of wear, or pet hair;
- is missing labels, accessories, or original packaging.
We kindly ask you to try on the garment carefully, avoiding any contact with cosmetics or perfumes.
Return costs
Shipping costs for returns are the responsibility of the customer.
If the product received is defective or different from the one ordered, all costs will be covered by THE AURA.
Refund
After receiving and verifying the return, the refund will be issued to the original payment method used.
Credit times generally range from 5 to 10 business days, depending on the timelines provided by the bank or payment circuit.
Defective or incorrect item
If you have received a damaged product or one different from what you ordered, please contact us within 48 hours of delivery, attaching some photographs of the product to the address:
We will arrange for a replacement or refund at no additional cost.